Returns Policy

At Stratos Stores we want you to always be happy with your purchases from our eshop and we follow a flexible return policy. Always in accordance with existing legislation and the terms of the companies / manufacturers of the products we trade. If you received a defective product or an error was made in your order, or you are not satisfied with the purchase you made, you can request its replacement or a refund of the money you provided. More specifically:
In all cases of return due to a defective product or due to an error in your order (if for example you received a product other than the one you ordered) or because you changed your mind, in order to complete the return of the item, it is necessary to meet the following conditions:

  1. Product returns can be accepted within 30 days from the date of receipt.
  2. In no case can a product be accepted, which is not in its original state. This means that the product must:
    • Not to be washed
    • Not to have been used in any way
    • Have all his labels
    • The packaging must not have been damaged.
  3. The product must have been purchased exclusively from Stratos Stores.
  4. The defective product is replaced only with the same product. In case of exhausted product the original is replaced with a corresponding one of equal value.
  5. In case of product return and refund the customer is charged 5 € the shipping costs.

RETURN PROCEDURE
Contact us to clarify the details of the return.
In case of a defective product, it is necessary to send us a photo of the item at info@stratosstores.gr so that we have a better image in our communication with you.

Fill in the Return Form that you will find in your package upon receipt.
Pack the product so that it is protected during shipment.
Send the parcel with the courier company that made the delivery to you, in view of the Stratos Stores Returns Department, +30 2821045341 and the shipping costs are borne by Stratos Stores.

* Please note that the return shipping costs are charged by our company only in case of our own mistake or defective product. In case you just changed your mind and want to replace the product, ONLY the first process of returning and receiving the new product is the responsibility of our company.

If you want a second or third product change then the cost is borne by the customer and amounts to 5 € per change process.
For more information contact our call center at +30 2821045341.
In case you want to exercise the consumer’s right of withdrawal online, find more information in the Return Policy page.

Refund is possible only for purchases made electronically at www.stratosstores.gr and does not apply to purchases from physical stores.